Terms Built for a Clear Business Relationship.

1. Definitions

Authorized User

Customer employees, contractors and agents authorized to use the Services.

Customer Data

Information, content, records and personal information submitted to, stored in or generated through the Services for Customer, excluding Aggregated Data.

Documentation

Golf 918 user guides, training resources, Help Centre materials and technical instructions.

Fees

Subscription, onboarding, implementation, professional-service, usage, tax and other amounts payable under the Agreement.

Order Form

A Customer Subscription Agreement, quote, order, statement of work or other signed document identifying Services and Fees.

Services

The Golf 918 hosted software, selected modules, integrations, Documentation, onboarding, support and related services purchased by Customer.

Third-Party Services

Payment processors, accounting systems, simulator systems, access-control products, internet services, devices, hardware and other products not owned or controlled by Golf 918.

2. Agreement & Eligibility

The person accepting or signing represents that they have authority to bind Customer. The Services are offered for lawful business use, not personal or household use. A signed Order Form prevails over these Terms only where it expressly conflicts with them.

3. Access & Authorized Users

Subject to timely payment and compliance, Golf 918 grants Customer a limited, non-exclusive, non-transferable and non-sublicensable right during the Term to access and use the Services for internal facility operations at subscribed locations. Customer is responsible for users, credentials, permissions and account activity.

Customer must not copy, resell, sublicense or rent the Services; reverse engineer them except where legally permitted; bypass security or usage controls; introduce malicious code; scrape through unauthorized means; interfere with the Services; use them unlawfully; or use non-public product information to build or assist a competing product.

4. Customer Responsibilities

Customer is responsible for facility operations, products and services sold, staff conduct, schedules, booking rules, memberships, prices, discounts, taxes, tips, refunds, waivers, accessibility and legal compliance; the accuracy and legality of Customer Data; and required notices, permissions and consents.

Customer must verify configurations, availability, prices, taxes, booking rules, memberships, imports, reports and integrations before relying on them. Reports are operational tools and do not replace accounting, payroll, tax or legal records or professional advice.

5. Plans, Locations & Service Changes

Plan features and locations are identified in the Order Form. Unless stated otherwise, Fees are per physical location. Additional locations, modules, Capacity Units, usage or services may require additional Fees and a written order.

Golf 918 may improve, modify, replace or discontinue features and integrations. During a paid fixed term, Golf 918 will not intentionally remove the material core functionality of the purchased plan as a whole without a commercially reasonable alternative, except where necessary for security, law, third-party changes or circumstances outside reasonable control. Beta and preview features may be changed or withdrawn at any time.

6. Fees & Pricing Changes

Customer will pay Fees stated in the Order Form in USD, without set-off except as required by law. Fees exclude applicable taxes. Customer authorizes recurring charges and must keep billing information current.

Initial Term

Subscription Fees, included Capacity Units, per-unit charges and add-ons remain fixed during the initial subscription term except for customer-requested additions or upgrades, taxes, processor or third-party charges, regulatory charges, correction of documented errors, or usage charges expressly agreed in writing.

Annual Adjustment

After the initial term, Golf 918 may adjust the base subscription fee, monthly minimum and standard per-Capacity-Unit price once in any twelve-month period. An adjustment takes effect only at renewal, will not exceed five percent of the applicable price immediately before the adjustment, and will be communicated at least sixty days in advance.

Future Transaction-Based Pricing

Golf 918 may propose a transaction- or usage-based model after the initial term with at least sixty days' written notice describing the calculation, rate, minimum, treatment of adjustments and proposed effective date. It will apply prospectively only. If Customer does not accept it, Customer may cancel without an early-cancellation fee before it takes effect. No such pricing applies during the initial term without a written amendment.

7. Taxes

Customer is responsible for taxes on purchases under the Agreement other than taxes based on Golf 918 net income. Customer is solely responsible for determining, configuring, collecting, reporting and remitting taxes arising from its own sales.

8. Payment, Failed Charges & Suspension

Fees are charged monthly in advance unless otherwise stated and are non-refundable except where the Agreement expressly provides a remedy. Charges must be disputed within thirty days. If payment remains unpaid seven days after notice, Golf 918 may suspend access until overdue amounts are paid. Golf 918 may also suspend access to address security threats, unlawful or fraudulent use, material interference or legal requirements.

9. Onboarding & Professional Services

The onboarding fee is due and non-refundable upon signing. Customer must supply timely and accurate information, data, branding, settings, credentials, decisions and staff availability. Included onboarding must be completed within sixty days after the Effective Date; delays caused by Customer may cause unused onboarding to expire.

Standard Onboarding

Up to two 30-minute administrator sessions, ordinarily including initial orientation and a follow-up session approximately two to three weeks later.

Complete Onboarding

Up to two 60-minute administrator sessions, ordinarily including applicable POS and advanced operational workflows and a follow-up session approximately two to three weeks later.

Additional implementation, configuration, training or professional services may be billed at $150 USD per hour with Customer approval. Imports are limited to supported formats and scope. Custom development, mappings, workflows, integrations, migrations and work outside included scope require written approval and may require a statement of work.

10. Support & Availability

Golf 918 provides the support channel associated with Customer's plan during normal business hours. Response and resolution times vary. Golf 918 does not currently guarantee after-hours or emergency support, uptime percentages, resolution times or service credits unless stated in a signed Enterprise service-level schedule.

11. Third-Party Services, Integrations & Hardware

Third-Party Services are governed by their providers' terms, fees, availability and privacy practices. Customer is responsible for compatible internet, devices, equipment, locks, processor accounts and other required products. Golf 918 does not control a third party's outage, delay, security, price, suspension, API change or discontinuation and may modify an integration where continued support becomes unavailable, unsafe, unlawful or commercially unreasonable.

12. Integrated Payments

Customer—not Golf 918—is merchant of record for sales to its end customers. Customer owns its settlement funds and is responsible for authorization, fulfilment, receipts, refunds, disputes, chargebacks, fraud, taxes and processor compliance. Complete card numbers are stored and processed by the applicable processor, not Golf 918. Golf 918 may store processor tokens and limited card metadata to support card-on-file and recurring payments.

13. Customer Data & Privacy

Customer retains ownership of Customer Data and grants Golf 918 the right to process it as necessary to provide, secure, support, maintain and improve the Services, follow instructions and law, prevent abuse and enforce the Agreement.

Customer is responsible for lawful basis, notices, consents, message content, recipient lists, opt-outs and compliance with privacy, anti-spam and consumer-protection laws. Golf 918 may use service providers for hosting, communications, analytics, security, support, payments and integrations and will maintain commercially reasonable safeguards.

14. Aggregated Data & Feedback

Golf 918 may create and use aggregated or de-identified statistics and insights that do not reasonably identify Customer or an individual to operate, benchmark, analyze, market and improve its products and business. Golf 918 may use suggestions and feedback without restriction or obligation.

15. Data Export, Retention & Deletion

Customer is responsible for exporting desired data before termination. For thirty days after service ends, Golf 918 will use commercially reasonable efforts to provide supported exports where the account is paid and Customer is verified. Afterward, Golf 918 may delete or anonymize Customer Data. Billing, transaction, security, audit, backup, dispute and legal records may be retained as reasonably required.

16. Confidentiality

Each party will use the other's non-public business, technical, financial, product, security and customer information only to perform under the Agreement and protect it with at least reasonable care. These obligations continue for five years after disclosure; trade-secret obligations continue while information remains a trade secret.

17. Intellectual Property

Golf 918 and its licensors own the Services, Documentation, software, designs, workflows, databases, interfaces, APIs, configurations, improvements and related rights. Custom configuration, development, integrations and improvements remain Golf 918 property unless a signed statement of work expressly provides otherwise. Customer retains its trademarks and content.

18. Term & Termination

The initial subscription term is twelve months beginning on the Subscription Start Date. During that term, cancellation requires Golf 918 written approval and, if approved, an early-cancellation fee equal to three months of the then-current subscription fee. Afterward, the subscription continues month-to-month and may be cancelled before the next billing date. Processed payments are non-refundable.

Either party may terminate for a material breach not cured within thirty days, or immediately where the breach cannot be cured, the other party becomes insolvent or continued performance would violate law.

19. Warranties & Disclaimers

Each party warrants authority to enter the Agreement. Golf 918 warrants that paid Services will be provided professionally and in a workmanlike manner. The exclusive remedy is re-performance or, where not commercially reasonable, termination of the affected service and a prorated refund of prepaid unused Fees.

Except as expressly stated and to the maximum extent permitted by law, the Services, Documentation, reports, integrations, beta features and support are provided “as is” and “as available.” Golf 918 disclaims implied warranties and does not warrant revenue, bookings, savings, legal compliance, tax results, payment approval or continued availability of Third-Party Services.

20. Indemnification

Customer will defend and indemnify Golf 918 and its personnel against third-party claims arising from Customer's facility operations, products, staff, content, Customer Data, legal breaches, taxes, tips, refunds, chargebacks, payments, messaging, privacy or consent obligations.

Golf 918 will defend Customer against a third-party claim that authorized use of the unmodified Services infringes a Canadian patent, copyright or trademark, subject to the exclusions and procedures stated in the Agreement.

21. Limitation of Liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, exemplary, punitive or consequential damages; lost profits, revenue, bookings, goodwill, opportunities or savings; business interruption; or loss or corruption of data.

Each party's total aggregate liability will not exceed Fees paid or payable for the affected Services during the twelve months before the event giving rise to liability. The cap does not limit Customer payment obligations, either party's fraud or wilful misconduct, Customer misuse of Golf 918 intellectual property, or liability that cannot legally be excluded.

22. Force Majeure

Neither party is liable for delay or failure caused by events beyond reasonable control, including disaster, epidemic, labour dispute, war, government action, utility or internet disruption, qualifying cyberattack or critical third-party failure. Payment obligations for Services already provided are not excused.

23. General

Notices. Operational, billing, support and cancellation notices must be sent to [email protected]. Formal legal notices must be sent to [email protected] and by tracked courier or registered mail to 918 AI Technology Corp., 210–347 Leon Avenue, Kelowna, British Columbia V1Y 8C7, Canada.

Governing Law. The Agreement is governed by British Columbia law and applicable federal Canadian law. The parties submit to the exclusive jurisdiction of courts located in British Columbia.

Customer may not assign the Agreement without prior written consent. The parties are independent contractors. The Agreement is the entire agreement on its subject matter. Amendments must be written and accepted by authorized representatives, subject to prospective online operational-policy updates that do not materially reduce contracted rights during a fixed term. Electronic acceptance and counterparts are permitted.