Terms Built for a Clear Business Relationship.

1. Definitions

2. Agreement and Eligibility

The Agreement consists of the applicable Order Form, these Terms, and signed schedules or statements of work. The person accepting or signing represents that they have authority to bind Customer. The Services are offered for lawful business use, not personal or household use. A signed Order Form prevails over these Terms only to the extent it expressly conflicts with them.

3. Access and Authorized Users

Subject to timely payment and compliance with the Agreement, Golf 918 grants Customer a limited, non-exclusive, non-transferable, non-sublicensable right during the Term to access and use the Services for Customer’s internal facility operations at the subscribed locations. Customer is responsible for Authorized Users, account credentials, role permissions, and all activity occurring through its accounts. Customer must promptly notify Golf 918 of suspected unauthorized access.

Customer must not: copy, resell, sublicense, rent, or commercially provide the Services to another person; reverse engineer or attempt to discover source code except to the limited extent such restriction is prohibited by law; bypass usage, security, or access controls; interfere with the Services or another customer; introduce malicious code; scrape or access the Services through unauthorized automated means; use the Services unlawfully or to infringe rights; or use non-public product information to build or assist a competing product.

4. Customer Responsibilities

Customer is solely responsible for its facility operations; products and services sold to golfers; staff conduct; schedules, booking rules, memberships, prices, discounts, tax settings, tips, refunds, waivers, age restrictions, alcohol service, accessibility, and legal compliance; the accuracy and legality of Customer Data; and obtaining all consents and permissions required to collect, use, disclose, and instruct Golf 918 to process Customer Data.

Customer must verify configurations, availability, prices, taxes, booking rules, memberships, imports, reports, and integrations before relying on them. Reports and calculations are operational tools and do not replace Customer’s accounting, payroll, tax, or legal records or professional advice.

5. Plans, Locations, and Service Changes

Plan features and subscribed locations are identified in the Order Form. Unless the Order Form says otherwise, Fees are per physical facility location. Capacity Units are counted per location and stated in the Order Form. Customer must notify Golf 918 in writing before activating an additional Capacity Unit. Golf 918 may verify the count against the configuration in the Services, and additional Capacity Units are billable from the date of activation. Multi-location management and reporting consolidates results across Customer's subscribed locations. It does not permit access from an unsubscribed location. A franchisor or multi-site owner subscribes to each location separately and receives roll-up reporting across those locations.

Customer may not extend access to an unsubscribed location. Added locations, modules, usage, or services may require additional Fees and a written order.

Golf 918 may improve, modify, replace, or discontinue features and integrations. During a paid fixed term, Golf 918 will not intentionally remove the material core functionality of the purchased plan as a whole without providing a commercially reasonable alternative, except where necessary for security, law, third-party changes, or circumstances outside Golf 918’s reasonable control. Beta, preview, and experimental features may be changed or withdrawn at any time and are provided without service commitments.

6. Fees and Price Adjustment

Customer will pay the Fees specified in the Order Form in USD, without set-off or deduction except as required by law. Fees are exclusive of applicable taxes. Customer authorizes Golf 918 and its billing providers to charge the payment method on file for recurring Fees and must keep billing information current.

The subscription Fee stated in the Order Form is fixed for the Initial Term of twelve (12) months beginning on the Subscription Start Date.

Thereafter, Golf 918 may increase the monthly subscription Fee once per twelve (12) month period by no more than five percent (5%) of the Fee then in effect, on not less than sixty (60) days' prior written notice. No other automatic or revenue-based price adjustment applies.

Payment processing fees are governed by Section 12 and the Order Form.

Enterprise pricing and separately signed pricing schedules prevail where they expressly replace this model.

7. Taxes

Customer is responsible for taxes imposed on its purchases under the Agreement, other than taxes based on Golf 918’s net income. Golf 918 may add taxes it is legally required to collect. Customer is solely responsible for determining, configuring, charging, collecting, reporting, and remitting taxes arising from Customer’s sales to golfers and other customers. Golf 918 is not Customer’s tax adviser and is not liable for Customer’s tax configuration or compliance.

8. Payment, Failed Charges, and Suspension

Fees are charged monthly in advance unless the Order Form states otherwise. Fees already paid are non-refundable except where the Agreement expressly provides a remedy. Customer must dispute a charge within 30 days after it is charged or invoiced.

If a payment fails, Golf 918 may notify Customer and retry the payment method. If an amount remains unpaid for seven days after notice, Golf 918 may suspend access until all overdue amounts are paid. Suspension does not cancel the Agreement or excuse Fees accruing during a committed term. Golf 918 may also suspend access where reasonably necessary to address security threats, unlawful or fraudulent use, material interference, prohibited content, or legal requirements, using reasonable efforts to notify Customer where lawful and practicable.

9. Onboarding and Professional Services

Onboarding scope and Fees are stated in the Order Form. The onboarding fee is due and non-refundable upon signing. Customer must timely supply complete and accurate information, approved import templates, branding, menus, products, tax settings, booking rules, access credentials, decisions, and staff availability.

Included onboarding must be completed within 60 days after the Effective Date. Where Customer inactivity, scheduling, missing information, changes, or failure to cooperate causes delay, unused onboarding expires at the end of that period. Further configuration, training, implementation, or support may be billed at $150 USD per hour. Missed or late-cancelled sessions may be treated as used.

Imports are limited to the supported formats, fields, and quantity identified by Golf 918 and ordinarily include one initial customer-list import and the plan-specific imports stated in the Order Form. Customer is responsible for source-data quality, legality, deduplication, and validation. Data cleanup, repeat imports, custom mappings, custom development, new integrations, external API support, and work outside the included scope require Golf 918’s written approval and may require a statement of work. Golf 918 is not obligated to accept custom development or roadmap requests.

10. Support and Availability

Golf 918 provides the support channel associated with Customer’s plan during Golf 918’s normal business hours. Response and resolution times vary based on severity, complexity, staff availability, and third-party dependencies. Golf 918 does not currently provide guaranteed after-hours or emergency support. Labelling a matter urgent does not guarantee immediate response or resolution.

Golf 918 will use commercially reasonable efforts to make the Services available and maintain them. No specific uptime percentage, resolution time, or service credit applies unless stated in a signed Enterprise service-level schedule. Availability commitments exclude scheduled or emergency maintenance; Customer systems and internet; Third-Party Services; misuse; force majeure; security response; and events outside Golf 918’s reasonable control.

11. Third-Party Services, Integrations, and Hardware

Third-Party Services are governed by their providers’ terms, fees, availability, and privacy practices. Customer is responsible for obtaining and maintaining compatible internet access, computers, tablets, printers, simulator equipment, locks, processor accounts, and other required products. Golf 918 does not control and is not responsible for a third party’s outage, delay, data, acts, errors, security, price changes, suspension, API changes, or discontinuation.

Golf 918 may add, modify, or discontinue an integration where a provider changes its systems or terms, access becomes unavailable, continued support creates security or legal risk, or support is no longer commercially reasonable. Golf 918 will use commercially reasonable efforts to provide notice of a material discontinuation where practicable.

12. Integrated Payments

12.1 Payment Configuration. Customer's payment configuration is selected in the Order Form. Unless the Order Form states otherwise, payments are processed through Golf 918's Stripe platform account using Stripe Connect.

12.2 Processing and Payouts. Golf 918 receives each payment processed through its Stripe platform account and remits net proceeds to Customer after deducting Golf 918's Payment Processing Rate. The Payment Processing Rate varies by card type, card network, card origin and issuing bank, and is not a fixed percentage. Changes in underlying card network, bank and processor costs are reflected as they occur. Golf 918 will give sixty (60) days' written notice before changing its own pricing for payment processing, and no such change applies to payments processed before its effective date.

12.3 Customer Responsibilities. Customer is the seller of the goods and services it provides to golfers and other end customers, and is responsible for fulfilment, receipts, refunds, customer service, taxes, fraud prevention within its control, prohibited-business compliance, and compliance with payment-network and processor rules.

12.4 Refunds, Disputes and Chargebacks. Golf 918 administers refunds and disputes through Stripe on Customer's behalf. Customer remains responsible for any refund, chargeback or dispute loss that cannot be recovered through Stripe's standard dispute process, and authorizes Golf 918 to recover those amounts by reverse transfer from Customer's connected account or linked bank account.

12.5 Payout Timing and Reserves. Golf 918 may configure delayed payouts or a reserve on Customer's connected account to cover the exposure described in Section 12.4. Stripe manages payout execution, underwriting and fraud detection, and processor holds and payout timing are subject to Stripe's terms.

12.6 Sole Compensation. Golf 918's compensation for payments processed under this Section is limited to the Payment Processing Rate. No third-party payment processor shares processing revenue with Golf 918 or Customer.

12.7 Other Processors. Where the Order Form provides for another processor, the terms are set out in a written amendment signed by both parties. Until that amendment is signed, Golf 918 provides no integrated payment processing, and processing fees are payable by Customer directly to its processor.

12.8 Card Data. Complete payment-card numbers are stored and processed by the applicable payment processor, not by Golf 918. Golf 918 may store processor tokens or references and limited card metadata such as brand, expiry, and last four digits to enable card-on-file and recurring payments. Suspension of the Golf 918 software does not transfer ownership of facility funds to Golf 918 or eliminate Customer's rights to funds held for Customer, subject to Section 12.5, processor terms and law.

13. Customer Data and Privacy

As between the parties, Customer retains ownership of Customer Data. Customer grants Golf 918 a non-exclusive right to host, copy, transmit, display, modify, and otherwise process Customer Data as necessary to provide, secure, support, maintain, and improve the Services; comply with Customer instructions and law; prevent fraud and abuse; and enforce the Agreement.

Customer represents that it has a lawful basis and all notices, consents, and permissions required for Customer Data and for communications sent through the Services. Customer is responsible for message content, recipient lists, opt-outs, consent records, and compliance with privacy, anti-spam, telemarketing, and consumer-protection laws. Customer must not submit payment-card numbers outside approved payment fields or use the Services to store highly sensitive information unless Golf 918 expressly supports and agrees to that processing in writing.

Golf 918 may use service providers and subprocessors for hosting, communications, analytics, security, support, payments, and integrations. Golf 918 will maintain commercially reasonable administrative, technical, and organizational safeguards appropriate to the nature of the Services. No system is completely secure, and Customer remains responsible for user access, permissions, endpoint security, and secure exports.

14. Aggregated Data and Feedback

Golf 918 may create and use statistics and insights derived from use of the Services and Customer Data where aggregated or de-identified so they do not reasonably identify Customer or an individual (“Aggregated Data”). Golf 918 may use Aggregated Data to operate, benchmark, analyze, market, and improve its products and business. If Customer provides suggestions, ideas, or feedback, Golf 918 may use them without restriction or obligation, and Customer assigns any rights necessary for that use.

15. Data Export, Retention, and Deletion

Customer is responsible for exporting desired Customer Data before termination. On written request, Golf 918 will provide one complete export of Customer's customer, membership, booking and billing records per twelve (12) month period at no charge; additional exports are billed at $150 USD per hour. For ninety (90) days after service ends, Golf 918 will make a final export available on written request, provided the account is paid in full and Customer can be verified. After that period, Golf 918 may permanently delete or anonymize Customer Data without liability.

16. Confidentiality

Each party may receive non-public business, technical, financial, product, security, or customer information of the other (“Confidential Information”). The receiving party will use it only to perform or exercise rights under the Agreement and will protect it using at least reasonable care. It may disclose Confidential Information to personnel and advisers who need to know and are bound by confidentiality obligations, and as required by law after reasonable notice where legally permitted.

Confidential Information excludes information that the receiving party can demonstrate is public without breach, already lawfully known, lawfully received without restriction, or independently developed. These obligations continue for five years after disclosure; trade-secret obligations continue while the information remains a trade secret.

17. Intellectual Property

Golf 918 and its licensors own the Services, Documentation, software, designs, workflows, models, databases, interfaces, APIs, configurations, inventions, improvements, derivative works, and all related intellectual-property rights. Except for the limited access right expressly granted, no rights are transferred to Customer. Custom configuration, development, integrations, and improvements created by or for Golf 918 remain Golf 918 property unless a signed statement of work expressly provides otherwise. Customer retains its trademarks and content; it grants Golf 918 a limited licence to use them to provide the Services.

18. Term and Termination

The initial subscription term is 12 consecutive months beginning on the Subscription Start Date, except for the Starter plan, which is month-to-month with no initial term and no early-cancellation fee.

During that term, Customer may cancel only with Golf 918’s written approval and, if approved, must pay an early-cancellation fee equal to three months of its then-current subscription fee. Onboarding, usage, professional-service, and previously paid Fees remain non-refundable.

After the initial term, the subscription continues month-to-month. Customer may cancel by written notice to [email protected] before its next billing date. Cancellation is effective on that billing date. If payment has already been processed, that billing period is non-refundable and cancellation applies at the next billing date.

Seasonal Suspension. After the initial term, Customer may request, with at least thirty (30) days' written notice, one suspension of one (1) to five (5) consecutive calendar months in any twelve (12) month period. Suspension is available on the Core and Growth plans only and requires Golf 918's written approval. During a suspension, Customer pays a Suspension Fee of $99 USD per month per location; booking, point-of-sale and transaction functionality is disabled; no support, implementation or onboarding services are provided; and Customer's account, configuration, records and integrations are retained. Fees in effect before the suspension resume unchanged at its end, subject to Section 6. A suspension does not extend the initial term and is not a cancellation.

Effect of Cancellation. Cancellation terminates the subscription. A cancelled subscription is not suspended or paused and carries no right of reinstatement, no retention of prior or legacy pricing, and no credit toward any future subscription, onboarding or professional services.

Reactivation. If Customer subscribes again for the same or a substantially similar facility within twelve (12) months after cancellation and within the retention period in Section 15, a Reactivation Fee of $500 USD per location applies, due and non-refundable at signing, and Golf 918's then-current published pricing applies. After that period, the engagement is treated as a new implementation and the then-current onboarding and subscription Fees apply in full. In either case, a new twelve (12) month initial term begins, except on the Starter plan. No prior, legacy, promotional or special pricing or terms carry forward unless restated in a signed Order Form.

Either party may terminate for a material breach that remains uncured 30 days after written notice, or immediately if the breach cannot be cured, the other party becomes insolvent, or continued performance would violate law. Golf 918 may terminate or suspend for non-payment as described above. On termination, Customer’s access ends, accrued payment obligations survive, and Sections intended by their nature to survive remain effective.

19. Warranties and Disclaimers

Each party warrants that it has authority to enter the Agreement. Golf 918 warrants that it will provide paid Services in a professional and workmanlike manner. Customer’s exclusive remedy for a proven breach of that warranty is re-performance of the affected service, or if re-performance is not commercially reasonable, termination of the affected service and a prorated refund of prepaid Fees for the unused affected period.

EXCEPT AS EXPRESSLY STATED AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, DOCUMENTATION, REPORTS, INTEGRATIONS, BETA FEATURES, AND SUPPORT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” GOLF 918 DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OR ERROR-FREE OPERATION. GOLF 918 DOES NOT WARRANT CUSTOMER REVENUE, BOOKINGS, SAVINGS, LEGAL COMPLIANCE, TAX RESULTS, PAYMENT APPROVAL, OR THE CONTINUED AVAILABILITY OF ANY THIRD-PARTY SERVICE.

20. Indemnification

Customer will defend, indemnify, and hold harmless Golf 918, its affiliates, and their personnel from third-party claims, losses, penalties, assessments, damages, and reasonable legal fees arising from: Customer’s facility operations, products, services, golfers, staff, content, or Customer Data; Customer’s breach of law or the Agreement; taxes, tips, refunds, chargebacks, payment disputes, messaging, privacy, or consent obligations for which Customer is responsible; or allegations that Customer Data or Customer-provided materials infringe rights.

Golf 918 will defend Customer against a third-party claim that Customer’s authorized use of the unmodified Services infringes a Canadian patent, copyright, or trademark, and will pay finally awarded damages or approved settlements. Golf 918 may modify or replace the affected Services or terminate the affected portion and refund prepaid unused Fees. This obligation does not apply to Customer Data, Customer instructions, Third-Party Services, combinations not supplied by Golf 918, unauthorized changes or use, or continued use after notice. The indemnified party must give prompt notice, reasonable cooperation, and control of the defence to the indemnifying party, subject to reasonable protection against admissions or non-monetary obligations.

21. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOSS OF PROFITS, REVENUE, BOOKINGS, GOODWILL, BUSINESS OPPORTUNITY, OR ANTICIPATED SAVINGS; BUSINESS INTERRUPTION; OR LOSS OR CORRUPTION OF DATA, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY’S TOTAL AGGREGATE LIABILITY ARISING OUT OF THE AGREEMENT WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER TO GOLF 918 FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE EVENT FIRST GIVING RISE TO LIABILITY. The exclusions and cap do not limit Customer’s payment obligations; either party’s fraud or wilful misconduct; Customer’s misuse or infringement of Golf 918 intellectual property; or liability that cannot legally be excluded.

22. Force Majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disaster, fire, flood, epidemic, labour dispute, war, terrorism, civil unrest, government action, utility or telecommunications failure, internet disruption, cyberattack not caused by failure to use reasonable safeguards, or failure of a critical third-party provider. Payment obligations for Services already provided are not excused.

23. General

Notices. Operational, billing, support, and cancellation notices to Golf 918 must be sent to [email protected]. Formal legal notices must be sent to [email protected] and by tracked courier or registered mail to 918 AI Technology Corp., 210–347 Leon Avenue, Kelowna, British Columbia V1Y 8C7, Canada. Notices to Customer may be sent to the contacts in the Order Form. Email notice is effective when sent unless the sender receives a delivery failure; formal notices are effective on confirmed delivery.

Governing Law and Venue. The Agreement is governed by the laws of British Columbia and the federal laws of Canada applicable there, without regard to conflict-of-law principles. The parties submit to the exclusive jurisdiction of the courts located in British Columbia. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Assignment. Customer may not assign the Agreement without Golf 918’s prior written consent. Golf 918 may assign it in connection with a merger, reorganization, financing, sale of substantially all relevant assets, or to an affiliate, provided the assignee assumes Golf 918’s obligations.

Relationship. The parties are independent contractors. The Agreement does not create a partnership, franchise, fiduciary, employment, or agency relationship. Customer is not authorized to bind Golf 918. Golf 918 is a technology provider and not the seller of Customer’s golf, hospitality, retail, or other services.

Entire Agreement; Amendment; Waiver; Severability. The Agreement is the entire agreement regarding its subject matter and replaces prior proposals, discussions, and representations. Amendments must be in writing and accepted by authorized representatives, except that Golf 918 may update online operational policies prospectively where the update does not materially reduce Customer’s contracted rights during a fixed term. A failure to enforce is not a waiver. If a provision is unenforceable, it will be modified to the minimum extent necessary and the remainder continues.

Electronic Acceptance; Counterparts. The Agreement may be accepted electronically and signed in counterparts, each deemed an original. Headings are for convenience only. “Including” means “including without limitation.”

Schedule A — Plan and Onboarding Reference

This schedule is a reference. The signed Order Form controls the Customer’s purchased plan, locations, Fees, and special terms.

Onboarding may be selected at or above the minimum package for the plan purchased and may not be selected below it. Time beyond the included hours is billed at $150 USD per hour in 15-minute increments, with Customer's written approval obtained before any chargeable work begins.

QuickBooks Online is included at no additional cost on Growth and available on Core at $99 USD/month per location plus $250 one-time setup. One connection per location.

Plan designation mapping: agreements executed under "Par" are Core. Agreements executed under "Birdie" are Growth.